Reference

How khelabet Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure. This policy explains exactly what data we hold, why we hold it, and what control you have over it.

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khelabet How khelabet Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is processed, or you want to make a data access or deletion request, we offer several ways to get in touch. Our support agents handle privacy queries with the same priority as account issues, and you do not need to use any special form — just state your request clearly through any of the channels below.

Live Chat Open the chat widget from any page on our site. Let the agent know your query is about personal data or privacy and they will route it to the right team.
Email Support Send your privacy request to our support email address listed in your account dashboard. Include your registered name and account email so we can locate your records quickly and respond without unnecessary back-and-forth.
Account Settings Inside your account panel you can update your contact details, change your registered mobile number or toggle marketing communication preferences yourself without contacting support — changes save immediately.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every piece of data you share with us during registration, deposits via bKash, Nagad or Rocket, and identity checks follows a defined lifecycle. Below we break down the six main areas of our data practice so you know exactly what happens at each stage and who is accountable.

Encryption in Transit

All data sent between your device and our servers uses SSL encryption. When you confirm a deposit from your bKash, Nagad or Rocket app, the transaction details are encrypted before they leave your phone.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and track how pages perform. You can clear cookies from your browser settings at any time, though this will log you out of your current session.

Account Security

Your account is protected by a password you set plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets. Never share your OTP with anyone.

Data Retention

We keep your account information for as long as your account is active. After you close it, we retain records only for the period required by applicable law in your region before securely deleting them.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transfers, identity verification services and regulatory authorities where legally required. No data goes to advertisers.

Requesting Changes

You can ask us to correct, export or delete your personal data by contacting support via live chat or email. We process these requests within a reasonable timeframe, subject to legal retention obligations in your jurisdiction.

Common Questions About Your Data and Privacy

Below are the questions our support team receives most often about personal data handling, cookies and account privacy. If your question is not listed here, reach out through live chat or email and we will clarify directly.

We collect your full name, date of birth, email address, mobile number and the mobile wallet details you use for bKash, Nagad or Rocket deposits. This is the minimum we need to verify your identity and run your account.

Your registered mobile number is used to send OTP codes for login verification, withdrawal confirmations and password resets. It also links to your bKash, Nagad or Rocket wallet for faster deposit matching.

No. We do not sell, rent or trade your personal information with advertisers or marketing companies. Data is shared only with payment processors and identity verification partners, and only as needed to operate your account.

Contact our support team through live chat or email and state that you want a data access request. We will compile the information linked to your account and send it to your registered email within a reasonable timeframe.

Yes, where local law permits. Submit a deletion request through live chat or email. Note that we may need to retain certain records for a period required by regulation in your region before full deletion is possible.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can disable or clear cookies in your browser settings, but doing so will end your active session and you will need to log in again.

Transaction data is encrypted with SSL during transfer and stored in access-controlled databases. We do not store your wallet PIN. The mobile wallet provider handles PIN authentication on their side independently.

Data may be processed on servers located outside Bangladesh depending on infrastructure needs. Where this happens, we ensure the receiving party meets equivalent data protection standards. Availability of specific protections depends on local law.

Log into your account, open Account Settings and edit your name, email or mobile number directly. Changes to identity documents may require re-verification through our support team for security purposes.

After closure, we retain your records only for the period required by applicable regulations in your jurisdiction. Once that retention window ends, your personal data is securely deleted from our active systems.

Related pages

khelabet Bangladesh FAQ Register Nagad JumpStart Bangladesh bKash Help 513